1. Who We Are

This Privacy Policy explains how Online Systems Inc. ("Online Systems", "we", "us") collects, uses, and protects your information when you visit our website, contact us, or use our support line, including our text messaging (SMS) support line at 651-299-TEAM (8326). Online Systems Inc. is located at 1750 E Sharon Dr, Phoenix, AZ 85022.

2. Information We Collect

We only collect the information we need to support you. This may include:

• Contact information: your name, company name, email address, and mailing or service address.
• Phone numbers: the phone number(s) you call or text us from, or that you give us for support.
• Message content: the content of texts, emails, calls, and support requests you send us, and our replies.
• Website usage: basic technical information collected when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit (for example, in standard server logs).

3. How We Use Your Information

We use your information to:

• Respond to your questions and technical support requests.
• Create, update, and follow up on service tickets.
• Schedule and confirm service appointments.
• Keep our website and systems working and secure.
• Meet legal and record-keeping requirements.

4. How We Share Information

We do not sell, rent, or trade your personal information. We only share information with service providers that help us run our business (for example, our phone/SMS provider, email, and hosting providers), and only so they can provide those services to us. We may also disclose information if required by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Text Messaging (SMS)

If you text our support line or agree to receive texts from us, we use your phone number and messages only to provide support, service ticket updates, and scheduling. You can reply STOP at any time to stop receiving texts, or HELP for help. See our SMS Terms for details.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, such as access controls and encrypted connections. No method of transmission or storage is 100% secure, but we work to protect your information and limit access to people who need it to help you.

7. How Long We Keep Information

We keep information only as long as needed to provide support, maintain service records, and meet legal or business requirements. When it is no longer needed, we delete it or make it anonymous.

8. Your Choices

You can ask us to access, correct, or delete your personal information by contacting us using the details below. You can opt out of text messages at any time by replying STOP.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

10. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

Online Systems Inc.
1750 E Sharon Dr
Phoenix, AZ 85022
Email: sales@onlinesystemsinc.com
Support line (call or text): 651-299-TEAM (8326), that's 651-299-8326